FAQ

To review our Frequently Asked Questions, simply click a category below:

• Begin Playing
  

  How do I begin playing?
  New Member
  * Log in through the "New Member" on the bottom left side of our homepage - www.casinoonair.com and follow the instructions.
  
  For your convenience we offer a friendly guide with easy to follow instructions � how to get started! Please click here.
  
  To Play for Real
  * Log on through the "Member Login" area on our homepage: www.casinoonair.com
  * Enter your username and password as emailed to you upon registration in the appropriate boxes.
  * Click on the "Play for Real" button.
  * Enter your details and buy chips.
  * Click on the "Play for Real" button.
  * Select your choice of the best online casino games and begin playing.
  
  To Play for Fun
  * Enter your username and password as emailed to you upon registration in the appropriate boxes in the "Member Login" area on our homepage: www.casinoonair.com
  * Click on the "Play for Fun" button.
  * Select your choice of the best online casino games and to begin playing.
  
  I have problems logging in.
  e.g. Your User Name is GhtKe and Password is MilYgr.
  Make sure you type capital letters where necessary, and leave no spare spaces.
  
  I forgot my password and/or username.
  If you are having trouble retrieving your username and/or password, please contact our customer support, at [email protected].
  For security reasons and to help you regain access to your account as quickly as possible, all requests for help regarding Passwords must be sent to this address only. Once you provide all the correct information as requested, your username and password will be sent to your registered e-mail address.
  
  How can I change my password and/or account details?
  Please email customer service with the following information about your account for verification purposes. Casino On Air will not, under any circumstances, reset account details without the following information:
  * Username
  * Your Name
  * Zip Code
  * State
  * Country
  * Telephone Number
  * Approximate Date of Last Successful Login
  * Approximate Date of Registering Your Account
  
  For security reasons and to help you regain access to your account as quickly as possible, all requests regarding account details update must be sent to the following address only: [email protected], and we will send our reply to your registered e-mail address.
  
  What is the difference between "Playing for Fun" and "Playing for Real"?
  The difference between "Playing for Fun" and "Playing for Real" is that when "Playing for Real" your V-Chips are valued as real dollars.
  Therefore you may enjoy the great variety of promotions and bonuses we offer. The software, server, odds, etc. are identical.

• Special Promotions
  

  Does CasinoOnAir offer any bonuses or promotions?
  Of course!!! You can look forward to spending your weekends at CasinoOnAir because absolutely every weekend of every month, we offer a unique promotion.
  Promotions range from deposit bonuses to instant membership to our VIP club.
  You are more than welcome to visit our Promotions page, where you may find all details regarding our great variety of bonuses and promotions for your enjoyment!
  
  Does CasinoOnAir have a Frequent Player Bonus Program?
  CasinoOnAir is proud to introduce the first frequent player bonus program on both deposits and wagers. To learn more about this program, please click here.
  
  What promotions do you offer this month?
  For this month's promotions please click here.
  
  

• Email Filtering
  

  As a member of our Casino, you receive important personal account information straight to your mailbox. Internet service providers now contain powerful Anti-Spam filters to ensure that their customers only get the emails they want to receive. In the process, even some of your legitimate mails can sometimes be blocked. This could result in you not receiving important account information, customer service response, special bonuses and promotional information.
  
  Don�t let Spam controls spoil your fun!
  Add CasinoBar to your "Safe List"!
  
  To ensure that you don�t miss any of our updates, simply add our email addresses: [email protected] and [email protected] to your email �Safe List.� Just take a few moments to follow the simple instructions below.
  
  Setting Up your Email Filtering Options:
  Click on your email service provider to find easy step by step instructions on how to receive our emails:
  
  * Outlook
  
  - Add our addresses: [email protected] and [email protected] to your address book.
  - In the tools menu click "Address Book"
  - Then under file choose "New Entry" and select "New Contact." This will launch a new window.
  - Enter: CasinoBar in the "Full Name" field, then type our addresses: [email protected] and [email protected] into the email address box.
  - Click "Save and Close"
  
  * Hotmail or MSN
  
  - Open your Hotmail mailbox.
  - Click the "Options" tab, then open: "Junk E-Mail Protection," and click on "Safe List." - Note: If you see one of our emails in your Junk Mail folder, click on 'This is not Junk Mail' to avoid having email from the same source sent to the Junk Mail folder in the future.
  
  * Yahoo
  
  - Open your Yahoo! mailbox.
  - Go to keyword: Spam Controls.
  - Version 9.0:
  - Open the latest email you have received from us
  - Click the Add Address button (on the right) to add to your "People I Know" list.
  - Alternatively, you can just send an email to [email protected] and [email protected], and that will add us to your "People I Know" list automatically.
  - Open an email you have received from us.
  - Click the Reply button (it's in the top right corner).
  - A new email window opens with the wrong address in the "Send To" box.
  - Replace the address in the Send To box with our addresses such as [email protected] and [email protected]
  - Click Send Now (in the top right corner).
  - Open an email you have received from us.
  - The act of sending the email automatically adds us into your "People I Know" list.
  
  * AOL
  
  Please note: we have found that following these configuration steps may work for some of our AOL users, but unfortunately, not for all AOL users. In case your ISP continues to block incoming emails from our casino, we suggest you register a free email account (such as Hotmail, Gmail, etc).
  
  - Open your AOL mailbox.
  - Click the "Options" tab, then open: "Junk E-Mail Protection," and click on "Safe List." - Click Mail Options.
  - Click Filters.
  - Click Add Filter.
  - In the top row, labeled "From header:" make sure "Contains" is selected in the pull-down menu.
  - Then enter our email addresses: [email protected] and [email protected] .
  - At the bottom, where it says "Move the Message To:" select "Inbox" from the pull-down menu.
  - Click the "Add Filter" button again.
  - If the CasinoBar emails have been filtered to your "bulk" folder, simply open the message and click on "This is not Spam" next to the "From" field.
  
  * Wanadoo
  
  - To ensure that your Casino emails are delivered to your Wanadoo mailbox, simply add us to your Wanadoo contacts list:
  - Open your Wanadoo mailbox.
  - Open the email from CasinoBar.
  - Double -click on the Casino message to open it in a separate window
  - Click with the right mouse button on the CasinoBar address that you want to store.
  - Then in the menu: Click on "Add to Address Book."
  
  * Gmail
  
  - To ensure that your Casino emails are delivered to your Gmail inbox, simply add us to your Gmail contacts list:
  - Open your Gmail mailbox.
  - Click on Contacts
  - Click Add Contacts
  - In the "Name" field enter: CasinoBar
  - In the "Email" field enter: [email protected] and [email protected].
  - Click "Add Contact."
  
  * Comcast
  
  - To ensure that your Casino emails are delivered to your Comcast inbox, simply add us to your Comcast web mail favorites list:
  - Select the "Compose Email" button.
  - Select the "Edit" link above the "Favorites" box
  - Click Add Contacts
  - Select the contacts in your address book that you wish to add to your Comcast webmail favorites list and click "Add." You can add up to five contacts to the list.
  - Click "Save"
  
  * SBC Global
  
  - Open your SBCGlobal mailbox
  - Click "Mail Options"
  - Click "Filters"
  - Click "Add Filter"
  - In the top row, labeled "From header:" make sure "Contains" is selected in the pull-down menu.
  - Then enter the CasinoBar email addresses: [email protected] and [email protected]
  - At the bottom, where it says "Move the Message To:" select "Inbox" from the pull-down menu.
  - Click the "Add Filter" button again.
  - If the CasinoBar emails have been filtered to your "bulk" folder, simply open the message and click on "This is not Spam" next to the "From" field.
  
  
  
  Updating Your Subscription
  
  There are a few things you can check to make certain that you receive our emails after you've followed the steps above to maximize email delivery to your mailbox.
  
  Confirm that you have subscribed to receive our emails. You can do this by contacting our friendly 24/7 Support team who are ready to assist you with all casino related matters.
  
  Our professional support team can also update you on any promotions that you are currently eligible for or any emails you may not have received.
  
  Ensure that we have your correct and most recent email address.

• Financials
  

  Deposits
  
  What are the minimum and maximum amounts for first deposit?
  You can make a minimum deposit of $20 and maximum deposits of $1500 for the first 24 hours period of your first deposit.
  
  What are the minimum and maximum deposit amounts after the first 24 hours deposit ?
  The minimum single deposit is $20 .Please check the links below for each deposit method, for the maximum deposit amount permitted.
  
  What deposit methods can I use to deposit funds into my CasinoOnAir account?
  * NETeller
  * FirePay
  * Credit Card
  
  Do I get any bonuses on my deposits?
  All deposits made via non credit cards methods, are eligible for a bonus.
  For more details, please click here.
  
  How long does it take to process my deposit?
  Your deposit is processed instantly!
  
  What types of Credit Cards does CasinoOnAir accept?
  CasinoOnAir accepts VISA, Master Card.
  
  Are deposits made via credit card secure?
  Yes, all credit card deposits are processed via the world's leading credit card processors using state-of-the-art encryption protocols.
  
  Cash outs
  
  How can bonuses be included in cash outs?
  In order to cash out your funds including the bonus you have received, you must place wagers exceeding 12 times your initial deposit plus 12 times the bonus amount (12 unless stated otherwise). You can place a cash out request at any time, but unless you have complied with the above rules, the bonus will be deducted from your casino account at cash out.
  
  Can I check the status of my cashout request?
  Sure, inside the "Cashier" you may click on "Account info" and then on "Cash out history".
  
  What does each CashOut status mean?
  Process: Your cash out request can still be cancelled and returned to your account.
  In Process: Your cash out request can no longer be cancelled by player.
  Processed: Your cash out request has been processed and is being credited to your account. Casino winnings are valid for 90 days. In order to receive their winnings, players must meet cash out requirements. In case player fails to meet cash out requirement, all casino winnings will be null and void.
  
  How can I cancel my cashout request?
  Cash out requests will be deducted from your account balance and will be left pending for 5 banking days. Within this time you are able to reverse your cash out request and your funds will return to your account. Choose "Cash Out" from the cashier lobby, followed by the "Reverse Cash Out" option. Enter in the amount to transfer back to your account and then press the "Submit Request" button.
  
  What is the maximum cash out amount?
  Weekly cash outs total amount cannot exceed $2500 (or the equivalent amount in EURO or GBP currency). In case your cash out request amount is over $2500, the remaining balance will be paid in the week(s) to follow.
  
  In case your cash out status is already "In process", you may send [email protected] an email, and we will carry your request out for you.
  
  Where can I find more information regarding deposits & cash outs?
  You are more than welcome to visit our Cashier menu, or ask our friendly customer service team, at [email protected].
  
  

• Technical Issues
  

  Can I play at CasinoOnAir without having to download it?
  Of course! CasinoOnAir is the fastest loading no download online casino on the Web, requiring no downloading or downtime. The online casino games load in seconds, you can log on and play from almost anywhere in the world!!!
  
  Java & HTML system requirements
  Play CasinoOnAir's no download casino games from your PC, Mac (Macintosh), WebTV, AOL, Interactive TV or any device that connects to the Internet (including cellular phones!).
  
  HTML Games
  The best online casino games can be played on any type of Internet browser at Casino Bar because they require NO DOWNLOADS. If you can read this page then you can get started right away!
  
  JAVA Games
  Our JAVA Games are No Download casino also, but require a JAVA ENABLED browser such as Netscape 3.0+, Internet Explorer 4.0+ or AOL 4.0+. WebTV is NOT Java enabled.
  
  Minimum Requirements:
  Processor: Pentium 200 MMX
  Memory: 32 Megabytes RAM (Recommended 64)
  Operating System: Windows 95 and later
  Sound: Sound Blaster or compatible sound card (If you want to hear sound)
  
  We recommend that you download the latest version of either Netscape or Internet Explorer.
  
  To make sure your browser is configured correctly, please look at our Java Help Section.
  
  Why can't I login?
  e.g. Your User Name is GhtKe and Password is MilYgr.
  Make sure you type capital letters where necessary, and leave no spare spaces.
  
  I have a problem making a deposit.
  Deposit problems may occur due to a variety of reasons. A common reason for not being able to deposit, is a cash out status which is still in pending mode - "Process" (5 banking days from the cash out request). In order to make a deposit you ought to reverse your cash out. For more details please go to "Financials".
  In case this is not the case, please turn to our customer service, which will be more than happy to assist, at [email protected].
  
  Help! I've encountered a technical problem that I can't find any information about in this FAQ.
  Please send an email to [email protected], including all details you could provide us with, regarding the nature of the problem (and if possible, a screenshot), and you would soon be in the caring hands of our devoted Costumer Service team!

• Security Issues
  

  How secure is CasinoOnAir?
  By providing state-of-the-art software, SSL transaction transmission and firewall protection, CasinoOnAir offers its users the highest security available. The deposit section of the cashier is protected by Verisign TM.
  
  What is CasinoOnAir's Privacy Policy?
  We respect your privacy.
  CasinoOnAir player particulars as well as accounts, transactions and all historical gaming information are kept strictly confidential and will under no circumstances be made available to any third party without the explicit agreement of the account holder.
  
  CasinoOnAir does not collect personal information about its individual users except when it is voluntarily given. Upon registration, we may request certain information from you such as contact details (e.g. your name and email address), unique identifiers and financial information (like your account or credit card numbers). These details are collected in order for us to manage your account and maximize your enjoyment at CasinoOnAir, only. You have our assurance that we will not sell or rent our members' details to any third party.
  
  Your personal username and password restrict access to your account. All your account, transactions and game play are strictly confidential and will under no circumstances be made available to any third party unless the account holder so instructs.
  
  For more details please visit our Security page.

• Fair gaming
  

  As a player wagering on the Internet, you have to ask yourself an important question: Can I trust the people running this site? The answer to that question is Yes, when you play at CasinoOnAir.
  
  Random Number Generator (RNG):A computerized random number generator, basing its results on internationally agreed upon mathematical gaming algorithms, generates the outcome of the games at CasinoOnAir. This means that the odds for the Free and Real are the same. CasinoOnAir keeps log files of all the games and transactions made in the Members Casino. The information includes the amount wagered, the game results and all deposit and cash out history.
  
  The casino reserves the right to review transaction records and logs from time to time, for any reason whatsoever. If, upon such review, it appears that player/s are participating in strategies that the casino in its sole discretion deems to be abusive, the casino reserves the right to revoke the entitlement of such player to his/her claim for a promotion, cash out, etc.

• Licensing and Legal Issues
  

  CasinoOnAir's software developer is a publicly known company: CasinoOnAir games are developed by C.O.A World Entertainment Inc, operating online gaming sites since 1998, accredited by the IGC (Internet Gaming Commission).
  
  Is CasinoOnAir a licensed online casino?
  CasinoOnAir operates under 100% legal conditions and is licensed and regulated by the government of Venezuela.
  
  Is online gambling legal?
  Every region throughout the world has different laws and they change from time to time. To be sure, you should contact your local legal representatives to answer any questions.
  
  Is CasinoOnAir an accredited online casino?
  CasinoOnAir is acknowledged internationally and accredited by the IGC (Internet Gaming Commission).
  
  Who handles your transactions?
  The Casino does its financial transactions through COA World Entertainment Ltd, 5 Hytron Street, CY 1035, Nicosia, Cyprus.